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Refund Policy

Refund Policy

At Apple Era, we are committed to delivering high-quality digital services tailored to your business needs. Since our work involves personalized, time-based, and creative service delivery, our refund policy is designed to be fair, clear, and transparent for both parties.

1. General Policy

Due to the nature of digital services, we do not offer refunds for services once work has commenced or been delivered, unless otherwise specified in a custom agreement.

2. Refund Eligibility

Refunds may only be considered under the following conditions:

  • Work has not started: If a project is canceled before any work has begun, a partial refund may be issued (typically minus any administrative or consultation fees).

  • Service not delivered: If Apple Era fails to initiate or deliver the agreed service within the committed timeline without reasonable cause, you may be eligible for a full or partial refund.

  • Duplicate payments: If a client accidentally pays twice for the same service, the extra payment will be refunded.

 
Note: All refund requests will be thoroughly reviewed by our team.

3. Non-Refundable Conditions

No refunds will be issued for:

  • Change of mind after work has started

  • Failure to provide required content or feedback within the timeline

  • Delays caused by the client

  • Partial project completion where progress has been made

  • Services already delivered or consumed (e.g., ad campaigns, SEO audits, content written)

4. Custom and Promotional Packages

All discounted, promotional, or customized service packages are non-refundable. These are tailored and priced based on specific criteria, and are not eligible for cancellation once work begins.

5. How to Request a Refund

To request a refund (if applicable), you must email us at [your email address] within 7 days of purchase or project initiation. Please include:

  • Your name and contact details

  • Service purchased

  • Date of payment

  • Reason for requesting a refund

We will respond to your request within 5 business days.

6. Dispute Resolution

If a disagreement arises, we encourage open communication to resolve the issue. We are happy to revise work or offer alternative solutions whenever possible before considering refund requests.

7. Contact Us

If you have any questions about this policy, contact us at:
📩 Email: [Your Email]
📱 WhatsApp: [Your Number or Link]
🌐 Website: [Your Website URL]

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